Shipping policy

Shipping Policy

At Sleep Social, we aim to get your order to you as quickly and smoothly as possible.

Shipping Locations

We currently ship within Australia only.

Order Processing

All orders are processed and dispatched within 2 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Timeframes

Delivery times vary depending on your location:

Metro areas: 2–5 business days
Regional areas: 3–8 business days

Please note that delivery timeframes are estimates and may vary during peak periods or due to factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery in real time.

Delivery Issues

If you experience any issues with your delivery, please contact us at hello@sleepsocial.com.au and we’ll be happy to assist.

Please ensure your shipping address is correct at checkout, as we are not responsible for orders delivered to incorrect addresses provided by the customer.

Delays

While we do our best to meet the estimated delivery times, delays can occasionally occur due to courier issues or high demand periods. We appreciate your patience and understanding.

If you have any questions about shipping, feel free to reach out via hello@sleepsocial.com.au — we’re always here to help.