Refund policy

Returns Policy

We do not accept change of mind returns, so please carefully review your order before placing it. Returns are only accepted for items that are damaged, faulty, or incorrectly sent.

To start a return, please contact us at hello@sleepsocial.com.au. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Returns for damaged or faulty items are free of charge — please contact us at hello@sleepsocial.com.au to get the process started and we'll take care of everything from there.

Exchanges

We offer exchanges on eligible items. To exchange an item, please contact us to request a return and send the item back to us at your own cost. Once we receive and inspect the item, we'll confirm your exchange and arrange for the new item to be sent out. Please note that return shipping costs for exchanges are the responsibility of the customer.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at hello@sleepsocial.com.au.